Ordering Information
Ordering Information
Minimum Order Policy
All orders less than $400.00 placed directly with SteriMax are subject to a $25.00 handling fee.
Ordering Information
Orders are processed and shipped Monday through Friday*. We do not process orders on Saturdays, Sundays or Holidays. Orders may be placed through a wholesaler or directly with SteriMax Customer Service via one of the methods below only.
SteriMax Customer Service can be contacted:
By phone at 1-800-881-3550
By fax at 1-877-546-7667
By email at [email protected]
REGULAR CUSTOMER SERVICE HOURS:
Monday to Friday, 8:30 a.m. – 4:30 p.m. EST
Orders must be placed before 2:30 p.m. EST Monday to Friday in order to be eligible for next business day delivery. Rush orders are subject to a $75.00 handling charge, and special delivery instructions may also incur additional shipping charges.
| Regular Schedule – Order Processing | ||
| Date Placed | Time Placed | |
| Before 2:30 p.m. EST | After 2:30 p.m. EST | |
| Monday, Tuesday, Wednesday, Thursday | Same Day | Next Day |
| Friday | Same Day | Monday |
| Saturday & Sundays | Monday | Monday |
SUMMER STERIMAX SERVICE HOURS:
Summer Hours of Operation will begin the first Friday after the Victoria Day holiday and end the Friday before the Labour Day holiday.
Monday to Thursday, 8:30 a.m. – 4:30 p.m. EST
Friday, 8:30 a.m. – 12:30 p.m. EST
Orders must be placed before 2:30 p.m. EST Monday to Thursday and before 10:00 a.m. EST Friday in order to be eligible for next business day delivery. Rush orders are subject to a $75.00 handling charge, and special delivery instructions may also incur additional shipping charges.
| Summer Schedule – Order Processing | ||||
| Date Placed | Time Placed | |||
| Before 10:00 a.m. EST | After 10:00 a.m. EST | Before 2:30 p.m. EST | After 2:30 p.m. EST | |
| Monday, Tuesday, Wednesday, Thursday | N/A | N/A | Same Day | Next Day |
| Friday | Same Day | Monday | N/A | N/A |
| Saturday & Sundays | Monday | Monday | Monday | Monday |
*Some shipping exceptions apply. Please refer to Transportation and Handling section for more details.
Controlled Drug Ordering
Controlled drugs should be ordered through your preferred wholesaler only.
Dangerous Goods Ordering
Cytotoxic and flammable goods must be on a separate Purchase Order than all other products.
Back Orders
All back orders will be cancelled 60 days from date of order if product remains unavailable for shipping at that time.